join77's Privacy Policy
We protect your personal information with the utmost care. This policy contains full details on how data is collected, used, and stored.
1. Introduction and Applicability
join77 ("we", "us", "platform") is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users ("you", "your"). This Privacy Policy ("Policy") explains what information we collect when you use join77's website and services, how that information is used, with whom it may be shared, and what steps we take to protect your information.
By accessing this website or using any of join77's services, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.
2. What Information We Collect
join77 may collect various types of information to operate and improve its services. These are described in detail below.
2.1 Identity Information
The following information may be collected from you at the time of account registration:
- Full name (Bengali or English)
- Date of birth and age verification information
- Mobile number
- Email address
- National ID or passport number (where applicable)
- Address information
2.2 Financial Information
Information required to process transactions:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Deposit and withdrawal history
- Transaction ID and reference numbers
- Account balance and bonus information
2.3 Technical Information
Information automatically collected about your device and connection:
- IP address and device identifiers
- Browser type and operating system
- Website usage patterns and navigation logs
- Cookies and session data
- Login time, date, and location information
2.4 Gaming Behaviour Information
Information collected to ensure responsible gaming:
- List and history of games played
- Bet amounts and outcomes
- Session duration and activity
- Voluntary limit-setting preferences
- Use of responsible gaming tools
3. Purposes for Using Information
join77 uses collected information for the following lawful purposes:
3.1 Account Management and Verification
Information is used to create, manage, and secure your account. This includes identity verification, age confirmation (21+ age requirement), and preventing unauthorised access to your account.
3.2 Transaction Processing
Financial information is used to process deposit and withdrawal requests via bKash, Nagad, Rocket, and Upay. Ensuring the security and transparency of transactions is our primary goal.
3.3 Providing Customer Support
Information is used to provide you with effective assistance through 24/7 live chat support and email, resolve issues, and handle complaints.
3.4 Ensuring Responsible Gaming
Gaming information is analysed to identify problematic gaming behaviour, enforce voluntary limits, and ensure user wellbeing.
3.5 Service Improvement and Personalisation
Information is used to improve service quality by analysing your preferences and behaviour, recommend relevant games, and provide a personalised experience.
3.6 Fraud and Security Management
Technical and behavioural information is used to detect and prevent fraudulent activity, money laundering, and other illegal activities.
4. Cookies and Tracking Technology
What Cookies Are and How We Use Them
Cookies are small text files stored in your browser. join77 uses cookies for the following purposes:
- Essential cookies: To keep login sessions active and ensure core functionality.
- Functional cookies: To remember your language, theme, and other preferences.
- Analytics cookies: To monitor site usage patterns and improve services.
- Security cookies: To detect fraudulent activity and keep accounts secure.
5. Disclosure and Sharing of Information
join77 does not sell your personal information to third parties. However, information may be shared in the following specific circumstances:
5.1 Service Provider Partners
Limited information may be shared with trusted partners such as payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, game software suppliers, and customer support services. They operate only in accordance with our instructions and in compliance with our privacy standards.
5.2 Legal Obligations
Information may be provided as required to comply with court orders, lawful government requests, or applicable legal obligations. Such disclosures will always be limited to what is legally required.
5.3 Fraud Prevention
Information may be shared with relevant authorities as required to report fraudulent activity or money laundering.
5.4 Business Transfers
If join77 undergoes a merger, acquisition, or asset sale, user information may be transferred within the limits of this policy. You will be notified in advance in such cases.
6. Data Security Measures
SSL Encryption
All data transmissions are protected by SSL/TLS encryption technology. Third parties cannot read your information while it is being transferred.
Secure Servers
Your information is stored in secured data centres. Firewalls and access control systems are active to prevent unauthorised access.
Access Controls
Only authorised staff may access your information within necessary limits. All access is logged and monitored.
While we make every effort to protect your information, no method on the internet is 100% secure. If you become aware of any security issue, please contact [email protected] immediately.
7. Data Retention Period
join77 retains your personal information only for as long as necessary. Retention periods are determined as follows:
- Active account information: Full information is retained for as long as the account remains active.
- Closed account information: Certain information may be retained after account closure for legal and regulatory purposes.
- Financial transaction records: Retained for the long term in accordance with applicable laws and regulations.
- Gaming logs and session data: Retained for a defined period to ensure responsible gaming standards.
- Customer support communications: Retained for future support reference.
When information is no longer needed, it is securely deleted or anonymised.
8. Your Rights and Controls
You have the following rights over your personal information. To exercise these rights, write to [email protected].
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
If your information is incomplete or incorrect, you may request that it be corrected or completed.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted.
Right to Restrict Processing
For specific reasons, you may request that processing of your information be temporarily restricted.
Right to Data Portability
You have the right to receive information about yourself in a structured, machine-readable format.
Right to Object
You may object to certain types of processing, including marketing communications.
9. Protection of Minors
join77 strictly prohibits its services for anyone under the age of 21. We do not knowingly collect information from any person under the age of 21. If it comes to our attention that a minor has registered on our platform, that account will be closed immediately and all associated information will be deleted.
If you are aware that a child or minor is using our platform, please notify us immediately at [email protected].
10. Changes to the Policy
join77 may update this Privacy Policy from time to time. Changes may be made due to service updates, new legal requirements, or technological improvements.
- For significant changes, we will notify you in advance by email or through the site.
- Continued use of the site after changes are made will be considered acceptance of the new policy.
- The date of each update will be noted at the top of this page.
- A copy of the previous policy will be provided upon request.
11. Third-Party Links and Limitations
join77's platform integrates third-party game software (such as PG Soft, Pragmatic Play, JILI, Spribe) and payment services (bKash, Nagad, Rocket, Upay). These third parties have their own privacy policies, which are outside of join77's policy. We are not responsible for those policies.
We recommend reviewing the privacy policies of third-party services before using them. join77 is only responsible for its own data processing.
12. Contact and Complaints
Privacy-Related Contact
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our team is always ready to help resolve your issues.
Our support team is available 24/7 in Bengali via live chat.
For any decision related to this policy, please first try to resolve it directly with us. For more information, visit our FAQ page and Responsible Gaming page.